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For many online shoppers the ability to find rare items is one of the many appeals of online shopping. Online shopping may offer other benefits such as convenience but when it comes to hard to find collectibles online shopping can result in a tremendous time savings for the savvy online shopper. This is a direct result of the online shopper being able to visit websites of a variety of different retailers in a relatively short period of time. Without this ability the search for a specific item could not only take significantly longer but may result in the shopper never finding the item he seeks. However, although online shopping can be an excellent option for shoppers seeking rare items, it can be more difficult to verify the authenticity of these items when they are purchased online.

The Ability to Shop around the World

The ability to shop retailers located around the world is one of the primary reasons why online shoppers seeking rare items often turn to online shopping. This is important because these rare items may not be readily available in the shopper’s vicinity. However, retailers on the other side of the country or even the other side of the world may have access to these items. Obviously traveling to these distant locations to purchase an item is not always feasible but when these items are offered for sale online the buyer can purchase hard to find items from retailers anywhere in the world.

Whether a shopper is looking for an expensive one of a kind item or an item which has a great deal of sentimental value and very little financial value, traveling around the world to find this item would be time consuming and expensive. However, when this trip around the world is taken virtually by visiting online retailers around the world the shopping excursions take relatively little time and are very inexpensive. Furthermore the ability to shop online greatly increases the possibility that the shopper will be successful in his search for a particular item.

Verifying the Authenticity of Items Purchased Online

Although online shopping may be a wonderful opportunity for shoppers seeking rare items, there are some aspects of purchasing these items which are more difficult when the shopping is done online. Specifically the ability to verify the authenticity of the item is more difficult online than it is when shopping in traditional stores. This is because the buyer does not have the opportunity to carefully examine the item in person to ensure it is authentic. The authenticity of items purchased for sentimental value may not be very important because the buyer may simply be looking for an item which symbolizes a fond memory for them. However, when items are purchased as part of a collection or for the purpose of reselling the item, verifying the authenticity is critical.

Online shoppers who are concerned about verifying the authenticity of an item should ask the online retailers for any additional photos or information which will assist the buyer in verifying the authenticity of the item. If the seller is unable to provide sufficient information for the buyer to verify whether or not the product is authentic the buyer will have to decide whether or not they still want to make the purchase.

Whether or not online shopping is secure is one question which gets asked over and over again by those who are considering making a purchase online. Unfortunately there is no simple answer to this question which will apply to all online shopping situations. However, there is a list of questions which online shoppers can ask to assist them in determining whether or not it is safe to purchase the item they are seeking online. A few of these questions deal with the online retailer’s reputation, the security of the server and the return policy offered on the items. This article will discuss some of these questions in an effort to help readers make informed decisions regarding online shopping.

Is the Online Retailer Reputable?

Determining whether or not an online retailer is reputable should be the first step shoppers take before deciding whether or not to make a purchase online from a particular online retailer. This is important because shoppers are much more likely to be satisfied with purchased from a reputable breeder than they are to be satisfied when the purchase is made from an online retailer with a less than favorable reputation.

There are a few methods shoppers can use to verify the reputation of the online retailer. Consulting the Better Business Bureau is just one of these methods which can be very beneficial to the shopper. Here the shopper can find information regarding previous complaints against the online retailer and can use this information to determine whether or not the retailer has a reputation for dealing fairly with customers. Online retailers who have been in business for a few years and do not have any complaints against them or have very few complaints against them can generally be trusted while shoppers should be wary of consumers who have many unresolved complaints against them or who have only been in business for a short period of time.

Is the Server Secure?

The security of the server used to complete the online purchase should also be questioned by online shoppers. This is a valid concern because identity theft can cause a tremendous amount of problems for the shopper. However, there is a very simple way in which an online shopper can determine whether or not the website is secure. Whenever submitting sensitive data such as credit card information the shopper should carefully examine the web address. A secure website will have a prefix of https:// while an unsecured website will have a prefix of http://. If the website is not secure the online shopper should consider making the purchase by calling customer service instead of submitting the information via the unsecured website where it can be vulnerable to being intercepted.

What is the Return Policy?

Carefully reviewing the return policy of an online retailer can also give the shopper a good indication of whether or not the seller is reputable. In general the return policies offered by online retailers should be very similar in nature to the return policies offered by traditional retailers with the exception of special provisions for handling the shipping of the product back to the retailer. Return policies which are unusually restrictive should be considered suspect by the shopper and may indicate a need for the shopper to do some additional research before deciding whether or not to patronize a particular online retailer.

Online shoppers often need to deal with customer service representatives from the online retailer they choose to patronize. From making purchases to dealing with problems with the order a customer service representative can be a great deal of assistance to online shoppers. This article will focus on some of the common interactions online shoppers have with a customer service representative. Some of these interactions include making a purchase, asking questions about products and making a complaint about an item purchased. This article will also discuss some of the common methods for contacting customer service including telephone, email and online forms.

Contacting Customer Service Representative to Make a Purchase

One of the most common interactions between online shoppers and online retailers is the process of making a purchase. Although many online retailers offer shoppers the ability to make their purchases directly through a website, most of these retailers also offer the opportunity for the customers to make the purchase by calling a customer service representative. Online shoppers may prefer this method for a number of different reasons. Some online shoppers may have apprehensions about the security of the website while others may simply have a personal preference for placing the order online as opposed to through a website. Regardless of the reason for contacting customer service to make an online purchase, the buyer will likely find this interaction to be quite simple as long as he has all of the necessary information on hand. This included information such as the product number and his billing information.

Contacting Customer Service with Inquiries

Another reason why online shoppers often contact a customer service representative agent from an online retailer is to ask questions about the products offered by the retailer. Consumers may have questions because the website does not provide enough information about the product. Even online retailers who offer very detailed product descriptions may omit details which are important to a particular consumer. In these cases the online shopper can contact customer service to have these questions answered. These questions may pertain to the product or other factors such as the shipping policies or return policies. Regardless of the subject of the question the customer service representative should either be able to answer the question or should be able to find an answer for the consumer.

Contacting Customer Service with a Complaint

Contacting a customer service agent with a complaint about a product purchased online is definitely one of the most difficult and stressful interactions an online shopper can have with a customer service agent. However, there are occasionally situations in which these interactions are necessary. When these situations arise it is important for the consumer to ensure he has all of the necessary information available when contacting customer service. This will include information such as the order number and the billing information. The order number is important because it will allow the customer service agent to verify items such as the item which was purchased and the date of the purchase. With this information the customer service can provide information about the options available to the consumer such as a refund or an exchange.

Methods of Contacting Customer Service

Online shoppers who wish to speak to a customer service agent from an online retailer typically have a few options available to them. The most popular option is the ability to contact an agent via telephone. Most online retailers provide a phone number for reaching customer service on the receipt as well as on the website. However, the telephone is not the only way in which online shoppers can contact customer service. Email is another popular option consumers can use to reach a customer service agent. Most online retailers offer the option of emailing customer service to make inquiries or complaints. Some retailers even provide online forms which make it easy for consumers to reach a customer service agent. These forms typically enable the consumer to provide his own contact information as well as the reason for contacting customer service. A customer service agent will then investigate the inquiry or complaint and respond to the customer either via telephone or email.

Smart online shoppers know there are a variety of ways to save money when shopping online. Comparison shopping and seeking out sales are certainly excellent ways for saving money when shopping online but they are not the only ways an online shopper can save money. Using coupons and promotional codes can also result in a significant cost savings for online shoppers. This article will discuss methods of finding coupons for online shopping and the importance of understanding the restrictions placed on the use of these coupons.

Finding Coupons for Online Shopping

There are many different coupons and promotional codes available for online shopping. The most common types of coupons and promotional codes available are those which offer a discount on the total purchase price of an order and promotional codes which offer free shipping on an order. Both of these offers can be financially beneficial to the shopper if he is able to find these valuable offers. There are a number of different ways in which a shopper may acquire coupons and promotional codes for online shopping.

Many online shoppers receive promotional codes for online retailers in catalogs they receive in the mail. These catalogs may include special offers in an attempt to entice the recipient of the catalog to make a purchase online. The shopper may receive these catalogs because they have made purchased from the online retailer in the past or because the online retailer is advertising to new clients.

Similarly shoppers may receive promotional codes offering discounts via email. This is common for shoppers who belong to buyer’s club organized by the online retailer. These types of clubs typically offer these promotional codes to regular customers to reward them for their consumer loyalty and encourage the shopper to continue to patronize the online retailer.

Still another way for shoppers to find promotional codes for online shopping is via the Internet. There are websites where members frequently post the codes they acquire via catalogs and emails for the benefit of others who may be seeking a discount on a purchase from a particular online retailer. Shoppers can use these promotional codes as long as there are no restrictions on sharing these codes.

Restrictions on Coupons for Online Shopping

Shoppers who utilize coupons and promotional codes while they are online shopping should be aware there may be restrictions on the use of these coupons or promotional codes. Common examples of these restrictions include dates of expiration and required minimum purchase to use the discount. Similar to coupons which are valid at traditional stores, online coupons or promotional codes usually have an expiration date and the discount is no longer valid after this date. Another common restriction associated to offers of free shipping is a minimum required purchase. In these cases the consumer must purchase more than a specific dollar amount from the online retailer in order to be eligible for free shipping. Another example of a common restriction on online coupons or promotional codes is a required minimum purchase necessary to receive a discount. In some cases the online retailer may even offer a greater discount to shoppers who are willing to spend more money on products or services. For example the retailer may offer a 10% discount on purchases of more than $50, a 15% discount on purchases of more than $75 and a 20% discount on purchases of more than $100. With all of these different types of restrictions on online discounts it is important for the consumer to fully understand these restrictions before attempting to use one of these offers.

One of the conveniences of online shopping which is enjoyed by many is the ease of comparison shopping. The ability to compare items quickly and accurate is ideal to shoppers who are looking to purchase items which offer the best features as well as to shoppers who are looking to find the best bargain on a particular item. This article will discuss a few of the ways in which comparison shopping takes place during online shopping including manual comparisons by the consumer and using comparison charts. This article will also discuss how items which are not readily available in traditional stores can be compared quickly and accurately when shopping for these items online.

Conducting Your Own Comparisons

Online shoppers often perform comparisons of items online in much the same way they would compare items available in traditional stores. However, the comparison process is greatly simplified when the consumer is doing the comparison online. When comparing two items a consumer may look at a variety of different aspects. Some of these aspects may include available features, durability, aesthetic appearance and even price. However, when comparing these items in traditional stores the process can be rather difficult. Consumers can often compare similar items in one store to determine which model of the item they prefer. However, once this comparison is complete the consumer also typically wishes to compare this chosen item with others available in terms of the cost of the item.

This financial comparison typically involves traveling from one store to another and comparing the price of the item at each store to determine which store is offering the item at the most favorable price. Online shoppers may also be interested in comparing the features and prices associated with a particular item but they have the advantage of being able to conduct these comparisons from the convenience of their home. Consumers can simply sit at their home computer and visit websites for retailers offering items of interest. With this information the consumer can determine which item they wish to purchase and which retailer they wish to patronize. The online shopper can also make this purchase from the convenience of his home rather than having to travel to the selected store to purchase a chosen item.

Using Comparison Charts Available Online

Another great advantage of shopping online is the ability to generate comparison charts of similar items almost instantly. Many online retailers who offer products from a number of different manufacturers also offer the ability to compare these items easily. In fact many online retailers will enable the online shopper to select several items they are interested in learning more about and then generates a chart outlining the essential features of each product as well as the price for which the product is being offered.

Comparing Items Not Readily Available

Another way in which online shopping is very convenient for comparison shopping is it gives the consumer the opportunity to compare items which are not readily available. This may include items which are new and popular as well as items which are older and rarer. Making these comparisons in traditional stores can be quite difficult because the consumer may not be able to find stores which are currently stocking a particular item. However, when shopping online it is far easier to find online retailers who offer products which are otherwise hard to fine. Therefore, it is much easier to compare these items online. This is because the comparison can take place even if the online retailer does not have the product available for sale. The online retailer likely has enough of a product description stored to provide readers with a wealth of information about the products which may not currently be available. Conversely shoppers who rely on traditional stores may spend days, weeks, months or even years waiting for a particular product to become available for comparison purposes.