With over 500 000 products,they are recognized as the largest online company in Latin America, with target 10 million customers and 20,000 companies.
Among e-commerce companies, their leaders in B2C (Business to Consumer) and we have the recognition of the public: they have already received several awards and in 1999 won all iBest awards in the category jury.
They have the best logistics service in Brazil and also make international deliveries. The best selection of products of the country are here: Books; CDs; DVDs; Toys; Babies; Games; Computing; Cine and photo; Phones and Cell Phones; Electronics; Home appliances; Appliances; Sporting Goods; Beauty and Health; Fashion and Accessories; Housewares; Bed, Bath and Table; Treats; Watches and gifts.
They also have strong partnerships with companies (B2B? Business to Business) in loyalty and reward programs, incentives and corporate sales, offering solutions with the same level of excellence that consecrates us in the B2C segment.
Technical Assistance
If the product fails within seven calendar days from the date of receipt, contact us to request a return. If the defect appears after this period, please contact the manufacturer’s assistance. Should you not find the information on technical assistance and the manufacturer of SAC on our website, see the product manual.
To better serve our customers, they also offer, on our website, the option Extended Warranty that must be purchased at time of purchase and enter into force automatically on the day following completion of the manufacturer’s warranty.
Within the warranty period, either the manufacturer or the extended warranty, the service is free.
Each manufacturer has its own procedure for use of the service center.
Payment Method
You can pay for your order in the following ways:
Cash payment
• Bank slip
• direct debit
• credit card
• Cash Card – My House Best
• Cash Card – Móveiscard
Payment in installments
• credit card
The application will be subject to approval by the credit card company. To further enhance your safety, the information contained in your registration are subject to confirmation, which may be requested by americanas.com by email.
Exclusive americanas.com:
• payment in Lojas Americanas
Delivery Process
Credit card
If paying by credit card, the deadline for delivery is considered from receipt of payment by the credit card company, which can occur in up to two (2) calendar.
To further expand its security, the claims paid by credit card go through a check registration data.
If there cadastral divergence, americanas.com will contact you.
Bank slip
In case of payment by bank transfer, the americanas.com releases the request by the confirmation of payment by the bank. Confirmation is carried out within three business days from the payment slip.
Direct debit
In case of payment by debit account, the americanas.com releases the request by the confirmation of payment by the bank. Confirmation is automatic, within two calendar days. If the transaction is successful, consider the term described on the site.
Valleys
It depends on the purchase amount:
• value of greater than or equal worth to the purchase price: Payment confirmation occurs in up to two (2) days ;
• value of less worth than the purchase amount: the delivery period started after the approval of the payment by the credit card company.
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