NewLook.com is the online home of New Look, a company that describes themselves as a “leading fast fashion retailer” whose goal is to help their customers find exciting and accessible fashion from around the globe. New Look is originally based in the United Kingdom but has since expanded to more than 1,100 stores in over 120 countries.
How Does It Work?
According to their website, they work to source from suppliers all over the world so they can address new trends quickly, which allows them to move fast and keep up with the rest of the fashion world, turning designs around to their shop floor in just 10 weeks.
Online shoppers can go straight to their website and search through their collection by category, including Womens, Shoes & Accessories, Maternity, Plus Sized, Mens, Teens, Sale, and more.
Cost/Price Plans
With such a wide range of options in their store and online collections, there is no way to quote a specific price range for their products. There are many factors which will impact cost, including materials, whether or not the item is on sale, and shipping costs.
Refund Policy
Customers that wish to return items by mail can do so within 28 days of receiving their goods, and sale items can be returned either in store or by mail within 14 days of receipt. All items returned by mail within the appropriate time period and in the original packaging are eligible for refund.
Unfortunately, pierced jewelry, swimwear, and hair extensions cannot be returned if the hygiene tag has been removed from the products, and fragrances cannot be accepted for refund or exchange once they have been opened.
Customer Service
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by telephone at +44 800 0926 0926, or by submitting them directly to their website.
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