The ABC’s listed below of our philosophy are just a sampling of how I feel about our customers and our staff.
When I started Hostek.com in 1998, I knew that providing excellent hosting services would start first and foremost with great customer service.
That excellent customer service commitment continues still today. With an average support ticket response time between 10 – 20 minutes, we continue to lead the way in Customer Service in the hosting industry. Instead of cutting corners, I am proud to say that our staff is comprised of a dedicated team, right here in the US, with no outsourcing of our support.
I appreciate the opportunity to serve your hosting needs. If you feel for any reason that we are not providing the level of customer service, or services, that you expect, please email me so we can improve. I love improving and I truly value your feedback and appreciate your business.