This company is a web based retailer of compatible and remanufactured cartridges, refills, laser toners and paper. They have been operating since 1998.
The professional looking web site displays current specials on the front page and some of these were selling at really low prices. This set our expectations high that we would get some great prices on our test selection of cartridges. We were not disappointed!
To find the cartridge you want you must navigate via your printer brand and then select from printer type as there is no search box provided.
The page where you select by type, lists all types on a single page and it is quite tedious to find what you are looking for. There is no provision to search by cartridge number other than using the Edit/Find on Page feature of your browser.
Searching by printer type is made even more tedious by virtue of the fact that each printer categories end with a hyperlink labeled ‘and the following printers’ This means that if you can’t find your printer you have to rather tediously search through all these hyper-linked pages. Frankly it’s a pain in the butt. Come on guys, you’ve got a great site with great prices – give us a proper search facility by printer model and cartridge number.
Yes, the prices are good, though not the cheapest. And as a bonus, the shipping was very cheap – only $1.95 for USPS ground mail.
Ordering was simple enough though it appears you cannot order by phone. In fact we couldn’t even find a contact number from the web site. Maybe we missed it. One thing is for sure … if it’s there, it isn’t obvious!
Our order turned up 5 days later, a bit slow, but about what you would expect for USPS ground mail. The goods were as ordered and in first class condition.
Returns require prior approval but that proved no problem. You get a full 100% refund excluding shipping. They have an excellent returns policy:
“If you are not completely satisfied with the performance of our products you may return opened cartridges within 90 days of purchase for a free replacement or full refund.”
Now that is generous and comforting. We opted for a full refund and it was received promptly.